000			00399nam a2200145Ia 4500
005			20260316114101.0
008			260316s9999||||xx |||||||||||||| ||und||
100			_aBlanchard Ken and Mcbride Margret
245		0	_aOne minute apology: Powerful way to make things better
650			_aBusiness
650			_aBusiness Management
650			_aGeneral Management
650			_aManagement
942			_cBK
999			_c3402 _d3402